Refund policy

Our Promise

If your order arrives damaged, defective, wrong or missing items, we'll make it right with a free replacement or a full refund. Here's exactly how it works.

Damaged, defective, wrong or missing items

  • Contact us within 30 days of delivery through our Contact page.
  • Include your order number and clear photos or a short video showing the problem. For a wrong or missing item, please also include a photo of the package and its shipping label.
  • Once confirmed, we'll send a free replacement or issue a full refund to your original payment method. You won't need to send the item back.
  • If only the outer box or packaging is damaged and the product itself works normally, it isn't eligible for a replacement or refund.

Late or lost packages

  • Most orders arrive within the times in our Shipping Policy. If yours hasn't arrived 30 days after it shipped, contact us and we'll open a trace with the carrier.
  • If it still hasn't been delivered 45 days after it shipped, we'll send a free replacement or a full refund.

Tracking says delivered, but you don't have it

Check around your property, with neighbors and with your building's mail room, and wait 2 business days, since carriers sometimes mark packages delivered early. If it still hasn't shown up, contact your local post office or carrier to report it, then contact us. We'll open a claim with the carrier. If the carrier confirms the package wasn't delivered, we'll send a replacement or refund. We can't cover packages that the carrier confirms were delivered to the address entered at checkout.

Cancellations

Orders are sent to our warehouse quickly. To cancel, contact us within 12 hours of ordering. If your order hasn't shipped yet, you'll get a full refund. Once an order has shipped, it can't be canceled.

Incorrect shipping address

Please double-check your address at checkout. We can't replace or refund orders shipped to an incorrect or incomplete address entered by the customer.

Change of mind

Unused items in their original packaging can be returned within 14 days of delivery. Contact us first and we'll send you the return address; items sent back without contacting us can't be processed. Return shipping is paid by the customer, and your refund for the item is issued once we receive it and confirm it's unused.

Non-returnable items

For hygiene reasons, items that have been used or worn, including massagers, sleeves, wraps, gloves, straps, headbands and cupping sets, can't be returned for change of mind. They are still covered if they arrive damaged, defective or wrong.

Refund timing

Approved refunds go back to your original payment method. Most banks post them within 5 to 10 business days.

Questions

Reach us anytime through our Contact page and we'll reply within 1 to 2 business days.